Privacy Policy

Information we handle

To provide a safe and reliable online casino service, 88 Casino may collect and use information about you, your account and the way you use the website. The information handled will depend on the services you use, the choices you make and the checks that may be required before or during your account relationship.

Types of information

• Account details, such as your name, date of birth, contact details, login information and other information you provide when creating or managing an account.
• Identity and verification documents, together with information used to confirm your identity, age, eligibility and the accuracy of the details supplied.
• Payment and transaction records, including deposits, withdrawals, account activity, payment method information and related transaction references.
• Communications and support information, including messages, enquiries, requests, complaints and records of contact with the support team.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language, approximate location and website activity.
• Cookie and similar technology data, including information about pages visited, preferences, sessions and interactions with the website.

You should only provide information that is accurate, current and relevant to your account. If information changes, you should update it where account tools are available or contact support so that records can be corrected.

How and why information is used

Personal information is used for legitimate operational, security and legal purposes. The aim is to operate the account, provide requested services, protect players and the website, and meet obligations that apply to online gambling services.

• Creating, administering and maintaining your account.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age and account information before providing or continuing certain services.
• Carrying out anti-fraud, security, responsible gambling and risk-management checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to enquiries and resolving complaints or account issues.
• Improving the website, its performance, features, content and user experience.
• Sending service messages about your account, security, transactions, changes or other important information.
• Sending marketing communications where permitted and where you have provided the required choice or consent.
• Meeting legal, regulatory, accounting, tax, record-keeping and other compliance obligations.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to any applicable retention requirements. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately.

Sharing information

Information may be shared where reasonably necessary to provide the service or meet legal and security requirements. This can include sharing relevant information with payment providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support services and professional advisers. Service providers are expected to handle information only for appropriate purposes and with suitable safeguards.

Information may also be disclosed where required or permitted by law, to respond to a lawful request, protect the rights and safety of players or others, investigate suspected fraud or misuse, or protect the security and integrity of the website. Information should not be shared for unrelated purposes without an appropriate reason.

Cookies and website technology

88 Casino may use cookies and similar technologies to help the website function, remember preferences, maintain secure sessions, understand how the website is used and improve its content and performance. Some cookies may be necessary for account features, security or transactions, while others may support analytics, personalisation or marketing.

Cookies are small files or data records stored on your device by your browser. They can help recognise a returning device, keep you signed in during a session and remember selected settings. Similar technologies may collect information about activity on the website or how communications are used.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work correctly, and account or transaction functions may be affected. Browser controls do not necessarily remove information already collected for other lawful purposes.

Where marketing communications are sent, you can use the unsubscribe option included in the message or contact privacy support to withdraw your marketing consent. You may still receive essential service and security messages connected with your account.

Your privacy choices and contacting us

You may have rights and choices concerning the personal information held about you. These rights can be affected by the nature of the request, the information involved, security requirements and any legal obligations to retain records. Requests may require reasonable steps to confirm your identity before information is provided or changed.

How to exercise your rights

• Access your personal information and receive an explanation of how it is used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your personal information where there is no continuing lawful reason to keep it.
• Withdraw consent to marketing communications or other processing that depends on your consent.
• Ask questions about this Privacy Policy or raise a concern about the handling of your information.

To make a privacy request, email support@88casino.wtf. Please describe the request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment details, passwords or sensitive documents in an email. If identity verification is needed, further instructions can be provided through an appropriate support process.

A request to delete information, close an account or withdraw marketing consent does not automatically remove information that must be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes. Where deletion cannot be completed, access may be restricted and the information will be retained only as required or permitted.

Security and updates

Reasonable technical, organisational and access controls are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so you should keep your login details confidential, use a secure device and notify support if you suspect unauthorised account activity.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version published on the website applies to information handled under the policy. You should review this page periodically, particularly before continuing to use the website after an update.